Shipping policy

Shujaa Steel Shipping & Delivery Policy

1. Overview

At Shujaa Steel East Africa, we pride ourselves on fast, reliable, and secure delivery of all orders across Kenya. Whether you’re ordering chainlink, barbed wire, or other steel products, we ensure your goods arrive on time and in perfect condition.

2. Delivery Coverage

We deliver to all major towns in Kenya, including Nairobi, Mombasa, Nakuru, Kisumu, Eldoret, Nanyuki, Kitale, and surrounding regions.
For remote or off-route areas, delivery may be coordinated through regional transport partners or customer pickup at designated points.

3. Delivery Timelines

  • Standard Delivery: 3–7 working days after payment confirmation.

  • Bulk Orders or Custom Requests: 7–14 working days depending on production schedule and stock availability.

  • Urgent Deliveries: May be arranged upon request at an additional cost.

You will receive a confirmation call or message once your order is dispatched, including delivery details and the driver’s contact information.

4. Shipping Fees

Delivery charges are based on distance, order weight, and volume.

  • Within Nairobi & Nearby Towns: Flat rate or discounted delivery.

  • Upcountry Deliveries: Calculated per kilometer or per ton.

  • Free Delivery Offers: Occasionally available for promotional campaigns or qualifying bulk orders.

Shipping costs will always be clearly communicated before dispatch.

5. Order Tracking

Once dispatched, customers can track their order through:

  • SMS or WhatsApp updates from our dispatch team.

  • Direct communication with the assigned driver or logistics contact.

6. Pickup Option

Customers may collect orders directly from our factory or regional outlet after payment confirmation. Pickup hours are Monday–Saturday, 8:00 AM – 5:00 PM.

7. Damaged or Missing Items

Please inspect your delivery upon arrival.
If you notice damaged, missing, or incorrect items, contact our team within 24 hours at:
+254 704908778
sales@shujaasteel.com

Claims reported after 24 hours may not be eligible for replacement or refund.

8. Delivery Terms

  • Deliveries are made to ground level only unless otherwise arranged.

  • Customers must ensure that someone is available to receive and sign off the goods upon arrival.

  • Shujaa Steel is not liable for delays caused by weather, road conditions, or third-party courier issues.

9. International Orders

At this time, we deliver within Kenya only. For export inquiries, please contact our sales team to discuss custom arrangements.

10. Contact Us

For any delivery inquiries, reach us at:
+254 704908778
sales@shujaasteel.com
www.shujaasteel.com